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Returns policy

We accept returns within 14 days, starting from the day your order was delivered. Returned items must comply with our returns policy.

Since all our items are made-to-order, final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you.
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned.

When trying on footwear, please do not mark the soles or damage the shoe box.
If an item has a GRMNT security tag or brand tag attached, it must be returned with the tag in its original position.
Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable.
Lingerie and swimwear must only be tried on over your own undergarments.
We will not accept any returns that have been worn or are soiled.
Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you.
Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
Customized items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you.
Certain beauty items containing hazardous or flammable materials (for example, fragrances, aerosols, spray receptacles, essential oils, acid ingredients, self-tanning lotions, nail polish and remover) may pose a risk during storing, handling, or transportation. Due to the nature of these items, we are not able to accept returns.

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Canceling an order requires a 15% fee of the total order amount (the amount that is automatically deducted from us by our service providers - Webflow, Stripe etc.) and can only be done on the day when the order is placed.

Please do not order from us if you are looking for fast fashion. We are a small atelier who manually crafts each piece.

The GRMNT Masterclass is non refundable as it is an online video course.